Customers in the US can contact IDEXX customer support at 888-433-9987. Ask for the username and password needed to have results download into the VetPort software. This is not your VETconnect account number and password. This is another username and password that IDEXX will give you to configure VETPORT with the same so that VETPORT is able to download the results from IDEXX VETCONNECT.
Go to Settings and Reports >> Settings >> Labs, Other 3rd Party and Peripherals >> Idexx setup tables > Idexx Gender / Reproductive Category.
Call Idexx at 888-433-9987 to get this information.
If its your first time setting up idexx OR if you feel some idexx genders are missing / Not downloaded please click on
1) Import Idexx gender
OR else
2) To link with VETport gender click on edit for particular gender
How To Add / Modify existing Gender on VETport please refer to: http://vetport.screenstepslive.com/s/help_files/m/28238/l/274567-creating-types-of-species-breed-color-gender
On the Edit page you can see the Vetport Species and gender
Click on the Idexx Gender and select the Idexx Gender from the list.
Once selected click on modify gender to save the changes.
Go to Settings and Reports >> Settings >> Labs, Other 3rd Party and Peripherals >> Click on Idexx Species / Animal Group.
Clicking on the Import Idexx Species imports the list of species and their codes on idexx.
Each of these Idexx Species can be mapped to a Species on Vetport.
You can map the Idexx Species to a Vetport Species by clicking on the Edit button next to the Species name.
How To Add / Modify existing Species on VETport please refer to: http://vetport.screenstepslive.com/s/help_files/m/28238/l/274567-creating-types-of-species-breed-color-gender
After clicking the Edit button you can click on the Magnifying glass on the Vetport Species field to bring up the window with the list of species on Vetport
Please select the appropriate species on this list and click Modify Species.
Once done. You will now be able to see the Vetport Species against the Idexx Species and Code.
Note: You can map one VETport species to only one Idexx species. If the Spcies in not on the Vetport species list, you will need to add the species on Vetport first.
Go to Settings and Reports >> Settings >> Click on Idexx Breed / Subgroup Code under Labs, Other 3rd Party and Peripherals.
Click on the Magnifying glass in Idexx species field to search for the list of Idexx Species.
Select the Species and click the Search button to show the list of Breeds under the selected species
How To Add / Modify existing Breed on VETport please refer to: http://vetport.screenstepslive.com/s/help_files/m/28238/l/274567-creating-types-of-species-breed-color-gender
In the above example we are looking at Canine Species and their Breeds.
By Clicking on the Edit button we will be able to Map the "Affenpinscher" Breed from Canine Species to a Breed in Vetport.
Once selected click modify to save changes.
Now you can see that the Vetport Breed shows up against the Idexx breed.
Click the edit button to open the screen to map the idexx plan item to the vetport plan item
Select the appropriate plan item for the idexx plan item.
Note: One Vetport plan item can be mapped to only one idexx plan item.
You can see the associated VETport Plan item against the Idexx Plan item and code.
You are ready to move on to the next Idexx Plan Item and build your next relationship.